Bernd Sawatzki
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Activity overview
Latest activity by Bernd Sawatzki-
Bernd Sawatzki commented,
We want to count any ticket ( but only ONE count per ticket ) where an agent commented.
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Bernd Sawatzki commented,
Hallo Rebecca, please can you tell me the difference between "audits" and "events" which we can get from the incremental export api !?!
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Bernd Sawatzki commented,
Hallo Rebecca, thanks so far ... In Insights I now have so following solution for a query : 1) WHAT : TicketUpdates (= SELECT COUNT(Ticket Id, Ticket Text Field Change) WHERE Ticket Status <> Dele...
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Bernd Sawatzki commented,
Hi, this is near to what we want to report, but we want not to count the comments of an agent but count the number of DIFFERENT tickets where these comments are done from the agent ... What must we...
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Bernd Sawatzki commented,
Hallo Amy, we want to count the tickets a certain agent worked in on a certain date, where the (historic) ticket-group to this date has a certain value. I tried with ticket-comments or ticket-updat...
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Bernd Sawatzki commented,
Hallo , in which dataset ( in incremental exports / api ) can we find these historic fields ??? Regards Bernd Sawatzki
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Bernd Sawatzki commented,
Hi, we use incremental exports over zendesk core-api to retrieve to and work with our tickets and so on in a database. Now, we need to explore in which group was an ticket on a defined ( historic )...