Bernd Sawatzki

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7
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January 11, 2018 09:05
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November 23, 2017 15:23
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Activity overview

Latest activity by Bernd Sawatzki

Bernd Sawatzki commented, January 11, 2018 09:05
We want to count any ticket ( but only ONE count per ticket ) where an agent commented.
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- Bernd Sawatzki
- Created January 11, 2018 09:05
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Bernd Sawatzki commented, December 07, 2017 11:39
Hi, this is near to what we want to report, but we want not to count the comments of an agent but count the number of DIFFERENT tickets where these comments are done from the agent ... What must we...
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- Bernd Sawatzki
- Created December 07, 2017 11:39
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Bernd Sawatzki commented, December 07, 2017 09:08
Hallo Amy, we want to count the tickets a certain agent worked in on a certain date, where the (historic) ticket-group to this date has a certain value. I tried with ticket-comments or ticket-updat...
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- Bernd Sawatzki
- Created December 07, 2017 09:08
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Bernd Sawatzki commented, November 24, 2017 07:25
Hallo , in which dataset ( in incremental exports / api ) can we find these historic fields ??? Regards Bernd Sawatzki
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- Bernd Sawatzki
- Created November 24, 2017 07:25
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