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Diego

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Latest activity by Diego
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    Diego commented,

    Hello, I am in trouble with Play function. When active it enable a sort of "phantom" view (in Italian is called "Ticket assegnati a te")  to agents in Play mode but is not customizable. Any suggest...

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    Diego commented,

    Hi Nicole, my goal is to restrict the usage of specific macro to an agent directly related with the brand managed. So my agent could skip across brands using just the correct macros, thanks :)

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    Diego commented,

    I think this one is useful when you have agents that works on separated brand, i have hybrid agents in my company that works for many brands and i am not able to separate the macro gropup properly....

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    Diego commented,

    Hi,  i've cheched pathfinder app but have a big limit, it can only track 30 minutes before and after a request is submitted by the end-user. If an agent reply in more than an hour pathfinder data a...