Walter
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Total activity16
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Last activity
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Activity overview
Latest activity by Walter-
Walter commented,
We are still under attack. We've received 4 spam messages this morning.
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Walter commented,
We also started getting hit earlier today. How can we be certain which trigger is being triggered? Why can't Zendesk detect these attacks on their own website?
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Walter commented,
Thanks for the help Stewart, this was a lifesaver. For those of you who are not developers, like me, this is a very handy work around if you use it right. Let me help break it down and provide add...
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Walter created a post,
How to delete lots of spam tickets?
AnsweredReceived over 13k spam submissions last night from China through Zendesk form. Need guidance on how to delete all of these messages or if Zendesk support can do it that would be great. Already tu...
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Walter commented,
Awesome! That will work. While were on the subject, while logged in as the user I noticed nothing comes up for the under recent activity on the home screen of the portal. But under "My Activitie...
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Walter commented,
Ok thanks and how do I make it so they are following the org.
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Walter commented,
How do I do that?
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Walter created a post,
Email notifications
AnsweredSo this is another "Triggers" question. Is there any way to setup the system so it doesn't send two emails upon creation? One is a confirmation the ticket was received and another for technician ...
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Walter commented,
That isnt how we use the system. Most of my "end users" submit tickets via email and my triggers do the rest.
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Walter commented,
That could work. But this is only if they know the ticket exists correct? So only if they are using the website or app?