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Léa Saint-Laurent

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Latest activity by Léa Saint-Laurent
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    Léa Saint-Laurent commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Viewing your user profile in Zendesk Support

    Somewhat related to this article: On an agent's profile, it is possible to add their extension.Is there any way to create a trigger or automation to remove the extension after a certain period of t...

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    Léa Saint-Laurent commented,

    1. Community
    2. Support Q&A
    3. Trigger to create a new ticket

    Hey,Strongly related question:We want to have a trigger create a linked ticket, but that would have the same selected fields as the initial ticket.From what I quickly read in regards to the "Projec...

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