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Tanya Anderson

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Latest activity by Tanya Anderson
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    Tanya Anderson commented,

    I've mentioned before in this thread, but now that Zendesk may be working toward this goal...  The reason we need a custom status is because we share one department's ticket with a 3rd party vendor...

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    Tanya Anderson commented,

    Hi Zendesk Team:  We also would like a custom status option.  Our reason is because we share some tickets with a 3rd party vendor who only bills once monthly. They don't close tickets until they've...