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Edisa Denic

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Latest activity by Edisa Denic
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    Edisa Denic created a post,

    Random Selection of Tickets - Tagging

    1. Community
    2. Support Q&A

    Is there a way to randomly tag a certain percentage of tickets for quality review? It doesn't look like in the triggers or automations that there are any conditions that are random.   

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    Edisa Denic commented,

    1. Support
    2. ...
    3. Workflows
    4. Setting up Guided mode

    Hi Erin, are there there any upcoming/planned enhancements for this feature? I'm specifically interested in allowing roles other than Admin access to view the Skipped tickets. Thanks!   Edisa

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    • Edisa Denic
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