Matt Winer

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Recent activity by Matt Winer Recent activity Votes
  • Advanced Filtering on a View


    In the standard "Your Unsolved Tickets" view. It behaves as normal... but I want to filter out tickets that are currently On-Hold AND Contains Tag: jv_box.  These tickets, still belong to the agent...

  • Seeing customer's other tickets

    We are getting a number of people that decide that they want to email us and then 5min later will fill out the form on the website. Most days when this happens if the customer is quick enough we ca...

  • How do you handle mass emailings the require followup

    Is this a customer service problem or an operations problem.  That's our biggest question. So we have thousands of customers pre-order in a given week. The following week our QA team goes through t...

  • internal bulletin board app?

    So we are trying to figure out an internal notification issue.  Our account managers need to notify out customer service reps of any ongoing issues from the field, and something better then an emai...