Penny Ashley-Lawrence

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Recent activity by Penny Ashley-Lawrence Sort by recent activity Recent activity Votes
  • Removing Bogus Customer Sat Scores

    We have experienced bad customer rating from customers who are not really customers.  Our cusomter/end users are doctors office but sometimes a patient will find us and submit a question.  When we ...

  • Converting Internal Ticket to Client Ticket


    We create internal tickets in ZenDesk on behalf of the client via email to our support team.  This creates the ticket, but the requester in the ticket is our employee and not the client.  How do I ...