
Marc Christoph
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Last activity
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Activity overview
Latest activity by Marc Christoph-
Marc Christoph created a post,
Skill based routing
We have a triage process where incoming tickets are reviewed by a specific group of agents and then assigned out to agents based on volume and some knowledge of skillsets. However, this is becoming...
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Marc Christoph commented,
This is something we need as well as we have customers constantly getting acquired by other companies.