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Marc Christoph

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Latest activity by Marc Christoph
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    Marc Christoph created a post,

    Skill based routing

    We have a triage process where incoming tickets are reviewed by a specific group of agents and then assigned out to agents based on volume and some knowledge of skillsets. However, this is becoming...

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    Marc Christoph commented,

    This is something we need as well as we have customers constantly getting acquired by other companies.