Avatar

Marc Christoph

  • Total activity
    9
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    0
  • Subscriptions
    7

Activity overview

Latest activity by Marc Christoph
  • Avatar

    Marc Christoph created a post,

    Skill based routing

    1. Community
    2. Support Q&A

    We have a triage process where incoming tickets are reviewed by a specific group of agents and then assigned out to agents based on volume and some knowledge of skillsets. However, this is becoming...

    • Marc Christoph
    • Created
    • 4 followers
    • 3 comments
    • 0 votes
  • Avatar

    Marc Christoph commented,

    1. Community
    2. Feedback on Support
    3. Ability to merge organizations [closed for comments]

    This is something we need as well as we have customers constantly getting acquired by other companies.

    • View comment
    • Marc Christoph
    • Created
    • 2 votes