Kris wolton
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Activity overview
Latest activity by Kris wolton-
Kris wolton commented,
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Kris wolton commented,
Hi Peter, I really don't think it would add much complexity to the product, in fact it would probably make it a easier to use. We have had engineers turn up to the wrong site as Zendesk is not ca...
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Kris wolton commented,
I am hoping more people will see this and vote it up. There must be more MSP's out there that agree ZenDesk is focused more for end users than organisations. We seem to be so limited on what we can...
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Kris wolton commented,
The way that Zendesk deals with organisations & sites is shocking to honest. The fact there is not a built in facility for 'sites' is a bit short-sighted in my opinion. I am surprised more people h...
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Kris wolton created a post,
Make Zendesk more Organisation focused
Zendesk seems to be more people focused than organization focused. Organizations/Sites are important to us and being able to link people to sites/organizations is critical to the way we work. Since...
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Kris wolton commented,
I have raised this with Zendesk several times. They seem to be geared to people rather than organisations. We have had engineers go to the wrong site because two people with the same name work at t...
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Kris wolton commented,
Hi, Please can you give us an ETA of when the app will be available again? We use it quite a lot and it was one of the reasons we moved to Zendesk.
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Kris wolton commented,
Thats great, but sometimes i like to send an email rather then update a ticket, but still keep a record of the email in the ticket (for instance if i want some specific formatting or copy in severa...
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Kris wolton commented,
Hi, Just to follow up on this, i almost think there should be two options when you sign up to Zendesk... 1. Are you a user/person focused company (retail, consumer) 2. Are you an organisation f...
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Kris wolton commented,
The above is how it has worked in every other helpdesk system i have used and i do quite miss it to be honest.