Kris wolton
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Total activity34
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Last activity
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Activity overview
Latest activity by Kris wolton-
Kris wolton commented,
Hi, Please can you give us an ETA of when the app will be available again? We use it quite a lot and it was one of the reasons we moved to Zendesk.
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Kris wolton commented,
Thats great, but sometimes i like to send an email rather then update a ticket, but still keep a record of the email in the ticket (for instance if i want some specific formatting or copy in severa...
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Kris wolton commented,
Hi, Just to follow up on this, i almost think there should be two options when you sign up to Zendesk... 1. Are you a user/person focused company (retail, consumer) 2. Are you an organisation f...
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Kris wolton commented,
The above is how it has worked in every other helpdesk system i have used and i do quite miss it to be honest.
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Kris wolton commented,
Hi Brett, Yes, idealy we should have the option to add 'sites' when setting up an organisation. Then when you create a new user it will give you the option to select a site for them based on the or...
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Kris wolton commented,
Yes Brett - i have tried and i have a ticket open with Support, however it's still not doing quite what i want.
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Kris wolton commented,
Yeah, it seems like a really obvious thing to exclude as most customers will have several sites. You really would have thought ZenDesk would build this in. Zendesk is more user focused than organis...
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Kris wolton commented,
Hi Dan, Yes i have tried this, but it gets a bit messy, as we need to have all calls for that organisation in one place for reports etc. All the users for the sites have the same domain name, so ...
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Kris wolton created a post,
Organisations with multiple locations
Hi, We have several customers (organisations) that have multiple locations, Zendesk as far as i can tell cannot deal with this. For examaple: --Microsoft-- New York Seattle London --Vmware-- Dubl...
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Kris wolton commented,
We would love to use Talk, but absolutely cannot until there is a mobile app and/or integration with desk phones such as Yealink.