Coen Gortemaker

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Latest activity by Coen Gortemaker
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    Coen Gortemaker commented,

    well "pending customer update" is like the normal pending state, the customer needs to give a reaction. But what i mean is, a status the end-user can set himself like the on-hold status a agent has...

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    Coen Gortemaker commented,

    Currently i'm also facing a process flow dilemma. Let me explain it. Currently the status a ticket can have is, open, pending, on-hold, solved, closed. Our interpretation is as following Open, the ...