David Olson
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Total activity9
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Last activity
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Activity overview
Latest activity by David Olson-
David Olson commented,
Hi there, We are currently in need of tracking how our agents have represented themselves over the years, which entails finding when their aliases were used and when they weren't. I'm not seeing a...
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David Olson commented,
I'd also greatly benefit from this (formerly available in Insights) functionality. I'm really surprised there isn't a way to allow viewers of a dashboard or report to click through to the ticket I...
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David Olson commented,
If two users share the same external ID, are they also not able to be merged?
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David Olson commented,
Thanks so much for posting this information! I am reading "conflicts can arise with authentication if a user's External ID and email do not match" and am concerned about our configuration. Curre...