David Olson

1. Support
2. ...
3. Users, groups, and organizations
4. Adding an agent alias

Hi there, We are currently in need of tracking how our agents have represented themselves over the years, which entails finding when their aliases were used and when they weren't.  I'm not seeing a...

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• David Olson
• Created April 23, 2020 15:54
• 0 votes

1. Community
2. Feedback on Explore
3. Clickable ticket links in Drillthrough?

I'd also greatly benefit from this (formerly available in Insights) functionality.  I'm really surprised there isn't a way to allow viewers of a dashboard or report to click through to the ticket I...

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• David Olson
• Created August 26, 2019 19:54
• 1 vote

1. Support
2. ...
3. Users, groups, and organizations
4. How to remove external IDs from a user

Thanks so much for posting this information!  I am reading "conflicts can arise with authentication if a user's External ID and email do not match" and am concerned about our configuration.   Curre...

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• David Olson
• Created April 24, 2019 16:06
• 1 vote