David Windell

1. Community
2. Feedback on Support
3. Allow end users to update fields after ticket is created

I can't share the code publicly but we (https://outeredge.agency/) might be able to offer some custom development for you on your portal. It involves creating an API endpoint outside of Zendesk whi...

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• David Windell
• Created March 26, 2021 09:59
• 0 votes

1. Community
2. Feedback on Support
3. Allow end users to update fields after ticket is created

Using some custom Javascript in a custom HC theme we added this which calls our remote API:

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• David Windell
• Created May 26, 2020 12:30
• 1 vote

1. Community
2. Feedback on Support
3. Allow end users to update fields after ticket is created

We don't directly connect to the ZD API, our custom JavaScript makes a request to an externally managed endpoint which in turn updates the ticket in ZD. It's a hack, but it works.

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• David Windell
• Created May 21, 2020 19:34
• 0 votes

1. Community
2. Feedback on Support
3. Allow end users to update fields after ticket is created

We've had to implement this with an API hack, would be great if this could be part of the core product.

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• David Windell
• Created May 21, 2020 10:31
• 0 votes

1. Community
2. Talk Q&A
3. unable to hear incoming call sound

Freshcaller (WebRTC/Chrome) allows inbound calls to ring on the desktop speakers whilst the call still comes through on the headset. It would be really good if Zendesk would implement this option. ...

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• David Windell
• Created March 13, 2020 09:04
• 0 votes