Kristen Vales
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Total activity86
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Last activity
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Member since
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Followed by1 user
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Activity overview
Latest activity by Kristen Vales-
Kristen Vales commented,
I keep getting an email that there are failures from Google for the script that is used by the document Zendesk Round-Robin Setup. Error Message CountSSL Error https://reachhealth.zendesk./api/v2/s...
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Kristen Vales commented,
Thanks for the update Serge!
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Kristen Vales commented,
How do I approve you? I didn't know I had to approve a user. That's kind of great because I want to limit who has access to it.
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Kristen Vales commented,
Awesome! Thanks Serge! @Deniel, can you share your modified script so I can export ticket descriptions as well?
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Kristen Vales commented,
Humble Squid. Here's the link. https://support.reachhealth.com/hc/en-us
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Kristen Vales commented,
Wes, that is awesome news! Yes please help! I follow a lot of your posts religiously because they have been so helpful for this newbie.
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Kristen Vales commented,
Could this same functionality be applied to a section?
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Kristen Vales commented,
Need sub-section in order to better organize documents in KB. To just have them listed under one section means everything is a big mess. To have each sub-section become a section has been a night...
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Kristen Vales created a post,
Ability to prevent duplicate email
AnsweredDoes anyone know of a way to prevent a requester from receiving duplicate status emails from our system. Here's the situation: A tech receives a ticket and works it to completion and submits it ...
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Kristen Vales commented,
I'd like to be able to do this as an admin. Currently Zendesk lets you export all your tickets but maybe I only want a certain group. It would be great to have like a database where you can selec...