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Amalia Man

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Latest activity by Amalia Man
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    Amalia Man commented,

    We have multiple Brands and languages. My goal is to have 1 shortcut that will dynamically choose the correct content. We accomplished it in Zendesk Support macros for example (macros that add a pr...

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    Amalia Man created a post,

    Add liquid templates to shortcuts

    Answered

    We need the ability to use if/else statements in conjunction with Dynamic Content tokens. This works in Zendesk Support but not in chat: https://support.zendesk.com/hc/en-us/articles/203662146-Unde...

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    Amalia Man created a post,

    Enable dynamic content in the email template

    Enabling dynamic content in the email template would enable us to use the same template for RTL and LTR languages instead of hard-coding it into every single trigger that sends mail (dozens of them...