Ann Gilligan
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Last activity
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Activity overview
Latest activity by Ann Gilligan-
Ann Gilligan commented,
Thanks, Dan. I see the issue now, it looks like the request size field is dictating the priority of the issue. I'll look into changing this, thanks to you, Madison and Andrew for your help!
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Ann Gilligan commented,
Hi Madison, I've attached some screenshots. As you can see the priority is set to Urgent before I submit the ticket, once the ticket is submitted, you can see in the summary that the priority has c...
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Ann Gilligan commented,
I've customised it to have specific fields and conditional dropdowns etc
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Ann Gilligan commented,
Unfortunately, that doesn't show the issue, it seems the priority is reset as soon as the submit button is clicked on the Zendesk form.
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Ann Gilligan commented,
Hi Andrew Are referring to the event log on the actual ticket received or somewhere else?
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Ann Gilligan created a post,
Ticket priority is defaulting to "Normal" or "Low"
Hi We've recently noticed an issue with the priority on tickets, a requester said they chose the priority as "Urgent" on the form but when they submitted the ticket the summary of the ticket showed...
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Ann Gilligan commented,
@Dan Ross, sorry I have one more question in relation to this. Is it possible to format the text that appears there? If I wanted to make it a different colour to make it stand out? I tried a few di...
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Ann Gilligan commented,
Hey @Dan Ross OK, I have it now : ) I had the code after the {{chat}} instead of before, also the code was missing opening quotes on the Your_ID and there was a missing closing bracket. All good no...
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Ann Gilligan commented,
Hey @Dan Ross, thanks for coming back to me. So I have a file called "new_request_page.hbs", I tried adding the code above to that file but still no luck, I'm afraid.
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Ann Gilligan commented,
Thanks for the info @Dan Ross. Does this text need to be anywhere in particular in the .js file? I tried adding the following but I'm not seeing my test: <script>var ticketForm = location.search.sp...