Ann Gilligan
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Activity overview
Latest activity by Ann Gilligan-
Ann Gilligan commented,
@Dan Ross, sorry I have one more question in relation to this. Is it possible to format the text that appears there? If I wanted to make it a different colour to make it stand out? I tried a few di...
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Ann Gilligan commented,
Hey @Dan Ross OK, I have it now : ) I had the code after the {{chat}} instead of before, also the code was missing opening quotes on the Your_ID and there was a missing closing bracket. All good no...
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Ann Gilligan commented,
Hey @Dan Ross, thanks for coming back to me. So I have a file called "new_request_page.hbs", I tried adding the code above to that file but still no luck, I'm afraid.
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Ann Gilligan commented,
Thanks for the info @Dan Ross. Does this text need to be anywhere in particular in the .js file? I tried adding the following but I'm not seeing my test: <script>var ticketForm = location.search.sp...
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Ann Gilligan commented,
I just wanted to check if it's possible to add an announcement box over the "Attachments" at the bottom of the form. I know announcements can be added at the beginning of the form in the script.js ...
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Ann Gilligan commented,
Hi Guys I'm having an unusual issue with a macro. I'm using numbers and bullets but when the macro is applied, instead of 1. 2. appearing, I'm seeing 1. 1 and the stars are not converting to bullet...
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Ann Gilligan commented,
Thanks for the info James!
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Ann Gilligan commented,
Hi James Thanks for your suggestion, I'll give that a try. I noticed that there doesn't seem to be any way to apply a macro using a trigger, you can set up a trigger to add tags and e-mails etc but...
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Ann Gilligan commented,
Hi I have a question about displaying the information in the ticket fields in the main body of the ticket. For example, in our case, we collect various pieces of information from the end user, URL'...