Aleksander Moldrup Nielsen

1. Community
2. Support - User Tips & Tricks
3. Auto CC user(s) on Condition (Ticket Create)

Hello, So I've tried to set the same thing up on our account, but I cannot seem to get it to work. I believe the error starts on the Admin>Extension page. This is my setup: URL is: https://ourdoma...

• View comment
• Aleksander Moldrup Nielsen
• Created August 28, 2018 14:03
• 0 votes

1. Community
2. Support - Business Rules - Triggers, Macros, & Automations
3. Auto assign tickets on first reply

Thanks Massimo, this works for us. Update via e-mail was the sinner.

• View comment
• Aleksander Moldrup Nielsen
• Created May 29, 2018 13:18
• 0 votes

1. Community
2. Support - Business Rules - Triggers, Macros, & Automations
3. Auto assign tickets on first reply

Hi This is not working for us either. We have only activated the trigger but it does not auto-assign the case. We have tried with several tickets. Any suggestions?

• View comment
• Aleksander Moldrup Nielsen
• Created May 24, 2018 10:53
• 0 votes

1. Cross Product
2. ...
3. Managing global security and user access
4. Managing 2-factor authentication

Hello, Is it possible to require 2-factor authentication everytime by disabling the "Remember me/Dont ask the next 30 days" option?

• View comment
• Aleksander Moldrup Nielsen
• Created October 09, 2017 10:16
• 0 votes