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Charles

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Latest activity by Charles
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    Charles commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Viewing all events of a ticket

    Hi Nicole, I'd like to know if I can create a view using the requester's information involving the IP address (country)?

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    Charles commented,

    1. Support
    2. ...
    3. Workflows
    4. About tags

    Hello!We are using automatic tags based on the type of ticket category we are getting. This triggers some actions as well, etc. Is there a way to create a report WHO added the tag if they have been...