Thor
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Activity overview
Latest activity by Thor-
Thor commented,
We use custom drop-downs by agents to "categorize" each ticket we receive from our customers. We run reports on our top "categories" we receive from these categorize chosen by agents so we know wha...
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Thor commented,
Very strange decision to have a feature like this and not have the ability to just turn it off....who was the person that made that decision? They ever work on CRMs before?
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Thor commented,
Okay I am getting bounced. I submitted a ticket as requested and now being bounced back to the forums. We know of another company using Zendesk that is doing exactly what were attempting to do (as ...
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Thor commented,
We want to keep "anybody can submit tickets" unchecked as we have it tied to SSO for our website. However, we are seeing legitimate customers that send tickets to our support email address get susp...
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Thor commented,
We have SSO enabled, but we're going to allow end users to browse our Help Center if they have the direct URL (not requiring login). However, when they go to submit a ticket from the Help Center, w...
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Thor commented,
That did the trick! Thanks Nick!
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Thor commented,
Strange problem we cant solve... I have this in our "comment update" trigger: {{ticket.account}}: Ticket ({{ticket.id}}) Re: {{ticket.title}} For some reason in the subject line that customers r...
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Thor commented,
That’s great news….however, when I select within Zendesk “Mobile site” the chat widget doesn’t show up when viewing over a phone. We have to turn that off forcing people on mobile phones to use the...
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Thor created a post,
Chat over mobile site layout
CompletedIt would be great if the Zopim chat widge would work on the mobile site layout. It appears it only works on the full site page, but not if you enable the mobile site layout.
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Thor commented,
Link doesnt work... I am trying to allow my agents to send an outbound email to customers through zendesk. Thanks!