Thor
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Activity overview
Latest activity by Thor-
Thor commented,
We use custom drop-downs by agents to "categorize" each ticket we receive from our customers. We run reports on our top "categories" we receive from these categorize chosen by agents so we know wha...
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Thor commented,
Okay I am getting bounced. I submitted a ticket as requested and now being bounced back to the forums. We know of another company using Zendesk that is doing exactly what were attempting to do (as ...
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Thor commented,
We want to keep "anybody can submit tickets" unchecked as we have it tied to SSO for our website. However, we are seeing legitimate customers that send tickets to our support email address get susp...
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Thor commented,
Surprised this basic functionality is not built in. I have worked with a lot of CRMs over my career and this is the first time I have ever heard a Kbase not have this feature. Please add this as we...
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Thor commented,
We have SSO enabled, but we're going to allow end users to browse our Help Center if they have the direct URL (not requiring login). However, when they go to submit a ticket from the Help Center, w...
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Thor commented,
That did the trick! Thanks Nick!
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Thor commented,
Strange problem we cant solve... I have this in our "comment update" trigger: {{ticket.account}}: Ticket ({{ticket.id}}) Re: {{ticket.title}} For some reason in the subject line that customers r...
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Thor commented,
Link doesnt work... I am trying to allow my agents to send an outbound email to customers through zendesk. Thanks!
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Thor commented,
I cannot get Zendesk to "initiate" an email, no matter whos solution as outlined above I use. User "Info" above had about the closest solution that works by adding the user I am trying to send the...