
Phil Grove
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Total activity94
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Last activity
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Activity overview
Latest activity by Phil Grove-
Phil Grove commented,
Hi Barb, thank you for your feedback. For security reasons, an admin is unable to change their own roles but another admin on your account (it doesn't need to be the account owner) can update your ...
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Phil Grove commented,
Hi all, I wanted to let you know we have deployed this change and end user is now the default user type. Any questions, please let me know, Regards, Phil.
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Phil Grove commented,
Official comment Hi All, We have heard your feedback and will be reverting the add user default to end-user. We hope to have this change deployed ASAP. Thanks again for all your comments, Regards, Phil.
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Phil Grove commented,
Hi Peter, can I confirm that the issue you were experiencing is now fixed? Thanks, Phil.
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Phil Grove created an article,
Release Notes Through 2020-11-27
Chat New [Agent Workspace] Auto Translations are now supported for tickets created via API. Fixed [Focus routing] For accounts on the early access program for focus routing, Chat will be more re...
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Phil Grove commented,
Hi Lou, our roll out of the staff profile in Admin Center has been slower than expected so it may not be available on your account yet but it will be available to all accounts including legacy and ...
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Phil Grove commented,
Hey Arno, I just wanted to send a quick update to let you know we have deployed a fix that will now allow admins to toggle their own product access on and off. Regards, Phil.
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Phil Grove commented,
Hi Arno, Thank you for your feedback. We are working on this and should have an update released soon. The update will allow an admin to toggle their own product access on/off. Role changes will con...
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Phil Grove commented,
Hey Catherine, > I am assuming there's no other way to stop Guide Agents or Admins from accessing Support backend and vice versa? You will be able to stop a staff member from accessing Guide by un...
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Phil Grove commented,
Hi Catherine, Thank you for your feedback, I am really happy to hear that the new staff profile is helping you manage your staff with the role granularity you need. > How will this work with existi...