Phil Grove

1. Community
2. Feedback on Support
3. Create an admin of admins that is NOT the account owner

Hi Barb, thank you for your feedback. For security reasons, an admin is unable to change their own roles but another admin on your account (it doesn't need to be the account owner) can update your ...

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• Phil Grove
• Created December 20, 2020 21:04
• 1 vote

1. Community
2. Feedback on Support
3. Add user by default on staff - can we change by default to end user?

Hi all, I wanted to let you know we have deployed this change and end user is now the default user type. Any questions, please let me know, Regards, Phil.

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• Phil Grove
• Created December 16, 2020 02:19
• 1 vote

Official comment

1. Community
2. Feedback on Support
3. Add user by default on staff - can we change by default to end user?

Hi All, We have heard your feedback and will be reverting the add user default to end-user. We hope to have this change deployed ASAP. Thanks again for all your comments, Regards, Phil.

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• Phil Grove
• Created December 15, 2020 21:28
• 0 votes

1. Community
2. Support Q&A
3. Error message: change role to admin --> try later?

Hi Peter, can I confirm that the issue you were experiencing is now fixed? Thanks, Phil.

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• Phil Grove
• Created December 08, 2020 21:41
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the staff profile in Admin Center, the future of staff role management

Hi Lou, our roll out of the staff profile in Admin Center has been slower than expected so it may not be available on your account yet but it will be available to all accounts including legacy and ...

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• Phil Grove
• Created November 16, 2020 20:43
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the staff profile in Admin Center, the future of staff role management

Hey Arno, I just wanted to send a quick update to let you know we have deployed a fix that will now allow admins to toggle their own product access on and off. Regards, Phil.

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• Phil Grove
• Created October 21, 2020 21:45
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the staff profile in Admin Center, the future of staff role management

Hi Arno, Thank you for your feedback. We are working on this and should have an update released soon. The update will allow an admin to toggle their own product access on/off. Role changes will con...

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• Phil Grove
• Created October 19, 2020 21:00
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the staff profile in Admin Center, the future of staff role management

Hey Catherine,  > I am assuming there's no other way to stop Guide Agents or Admins from accessing Support backend and vice versa? You will be able to stop a staff member from accessing Guide by un...

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• Phil Grove
• Created October 14, 2020 21:34
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the staff profile in Admin Center, the future of staff role management

Hi Catherine, Thank you for your feedback, I am really happy to hear that the new staff profile is helping you manage your staff with the role granularity you need. > How will this work with existi...

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• Phil Grove
• Created October 14, 2020 09:01
• 0 votes