Phil Grove
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Total activity97
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Last activity
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Activity overview
Latest activity by Phil Grove-
Phil Grove created an article,
Announcing Closed Preview Apps
We’re excited to announce the general availability of closed preview apps. Have you ever wanted to test your fancy new app with a few customers before unleashing it into the wild? With our new clo...
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Phil Grove created an article,
Welcome to the new Zendesk Marketplace
We're excited to announce the new Zendesk Marketplace. Welcome to the “even more store”. Our goal is to expand the scope of the Apps Marketplace to become the one-stop-shop for our customers to f...
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Phil Grove commented,
Hi Jose, Are you referring to this dropdown menu in the Admin > People page in Support? Thanks, Phil.
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Phil Grove commented,
Hi Holly, You could create a new custom role and remove the ability for users in this role to have tickets assigned to them and only allow them to make private comments. With the configuration abo...
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Phil Grove commented,
Hi Barb, thank you for your feedback. For security reasons, an admin is unable to change their own roles but another admin on your account (it doesn't need to be the account owner) can update your ...
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Phil Grove commented,
Hi all, I wanted to let you know we have deployed this change and end user is now the default user type. Any questions, please let me know, Regards, Phil.
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Phil Grove commented,
Hi All, We have heard your feedback and will be reverting the add user default to end-user. We hope to have this change deployed ASAP. Thanks again for all your comments, Regards, Phil.
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Phil Grove commented,
Hi Peter, can I confirm that the issue you were experiencing is now fixed? Thanks, Phil.
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Phil Grove created an article,
Release Notes Through 2020-11-27
Chat New [Agent Workspace] Auto Translations are now supported for tickets created via API. Fixed [Focus routing] For accounts on the early access program for focus routing, Chat will be more re...
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Phil Grove created an article,
Announcing the migration and deprecation of the Chat-only agent role
Announced on Migration and deprecation April 8, 2021 end of July 2021 This article describes the deprecation of the Chat-only agent role in Zendesk accounts. What is changing? On July 8, 20...