Dan Sowden
-
Total activity24
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes15
-
Subscriptions6
Activity overview
Latest activity by Dan Sowden-
Dan Sowden created a post,
Tip: How to add a warning on emails that contain internal notes
It's handy to collaborate or refer tickets to other teams by assigning tickets over or using the @mention feature, however some workflows may require the entire ticket history to be included in an ...
-
Dan Sowden commented,
+1 for this We've implemented a flavour of the 'bump bump solve' process that will send an email to the requester on a date driven by a date ticket field, but there's no way of clearing the date wh...
-
Dan Sowden commented,
+1. The level of control around editing, deleting tickets, adding tags etc. should be available for users and organisations too - it's far too easy and destructive for agents to delete users instea...