Avatar

Ivo Pereira Tromm

  • Total activity
    34
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    12
  • Subscriptions
    13

Posts

Recent activity by Ivo Pereira Tromm Recent activity Votes
  • SLA Reminders and escalation

    Given that our support teams work with high demands, it would be essential to have a reminder related to SLA policies. The tool could allow you to set up a notification or email to the ticket agent...

  • Lembretes de SLA e escalação de tickets

    Answered

    Considerando que nossas equipes de suporte atuam com alto volume de demandas, seria imprescindível que houvesse um lembrete relacionado as políticas de SLA. A ferramenta poderia permitir configurar...