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Ivo Pereira Tromm

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Recent activity by Ivo Pereira Tromm Sort by recent activity Recent activity Votes
  • SLA Reminders and escalation

    Given that our support teams work with high demands, it would be essential to have a reminder related to SLA policies. The tool could allow you to set up a notification or email to the ticket agent...

  • Lembretes de SLA e escalação de tickets

    Answered

    Considerando que nossas equipes de suporte atuam com alto volume de demandas, seria imprescindível que houvesse um lembrete relacionado as políticas de SLA. A ferramenta poderia permitir configurar...