Avatar

Tony Poetz

  • Total activity 19
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 4
  • Subscriptions 9

Activity overview

Latest activity by Tony Poetz
  • Avatar

    Tony Poetz created a post,

    Global Variables or find/replace in Guide

    Hi! Is there a functionality for 'global variables' in Zendesk? For instance, if 100 articles feature the specific term "Web Platform" and an organization decides to change that term to "Cloud Ac...

  • Avatar

    Tony Poetz commented,

    Thank you for the news, Benjamin! 

  • Avatar

    Tony Poetz commented,

    Is there a way for a help center manager to moderate article comments from our agents similar to the moderation end-user content?  I just stumbled on an article comment from an Agent. The comment i...

  • Avatar

    Tony Poetz commented,

    +1 for basic DITA capabilities.  Our software uses specific terms and phrases that occasionally change. When our Product Management department states we now refer to "Resume Parser" as "Resume Proc...

  • Avatar

    Tony Poetz commented,

    We are experiencing a similar issue as initially described above - the numeric article ID in the URL is changing.  This URL: https://support.avionte.com/hc/en-us/articles/207359468 changed to: http...

  • Avatar

    Tony Poetz commented,

    +1 toward the hierarchical request. Our current documentation (which we'd migrate to Zendesk if we buy) is hierarchically structured to mirror our product. Most of our current sections are 4-5 leve...