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Peter Strifas

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Latest activity by Peter Strifas
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    Peter Strifas commented,

    Yes - well, I need to be able to extract comments from tickets that would be defined by our organization as a "recommendation or follow-up" so I can create a follow-up plan. Story: As a ZenDesk use...

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    Peter Strifas commented,

    Is there a way to either mark a comment in a ticket as a "recommendation" other than in the text of the reply typing out "Recommendation"? For instance, customer has "settingA" set to 100 but the b...