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Paul Clark

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Activity overview

Latest activity by Paul Clark
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    Paul Clark commented,

    1. Guide
    2. ...
    3. Guide basics
    4. About Help Center end user search

    The weighting of keywords in article titles feels rather literal.  For example, my impression is the following search string:"Why can't my customers find good search results?"is more likely to matc...

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    • Paul Clark
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    • 2 votes
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    Paul Clark commented,

    1. Community
    2. Feedback on Gather
    3. What is the future for Zendesk Community?

    Thanks Ryan.It would have been awesome to hear that Community would be seeing a significant upgrade, but I'll take transparency about your intention not to do this as a good second!

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    Paul Clark created a post,

    What is the future for Zendesk Community?

    Answered
    1. Community
    2. Feedback on Gather

    We are looking to build a genuine 'community' space - not just a modified Support environment.  This means we are looking for 'mainstream' Forum/Community functionality: quoting; formatted posts; a...

    • Paul Clark
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    • 13 followers
    • 16 comments
    • 4 votes