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Paul Clark

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Activity overview

Latest activity by Paul Clark
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    Paul Clark commented,

    1. Guide
    2. ...
    3. Guide basics
    4. About Help Center end-user search

    The weighting of keywords in article titles feels rather literal.  For example, my impression is the following search string:"Why can't my customers find good search results?"is more likely to matc...

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    • Paul Clark
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    • 1 vote
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    Paul Clark commented,

    1. Community
    2. Guide - Product Feedback
    3. What is the future for Zendesk Community?

    Thanks Ryan.It would have been awesome to hear that Community would be seeing a significant upgrade, but I'll take transparency about your intention not to do this as a good second!

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    Paul Clark created a post,

    What is the future for Zendesk Community?

    Answered
    1. Community
    2. Guide - Product Feedback

    We are looking to build a genuine 'community' space - not just a modified Support environment.  This means we are looking for 'mainstream' Forum/Community functionality: quoting; formatted posts; a...

    • Paul Clark
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    • 12 followers
    • 15 comments
    • 4 votes