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Kat Sorbello

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Latest activity by Kat Sorbello
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    Kat Sorbello commented,

    Afternoon Rich, 1) The time logs can be found under the Time Tracking App by pressing on the grey arrow button: 2) You can use GoodData Metrics to be able to view the total time an agent has track...

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    Kat Sorbello commented,

    Hello, We use the time tracking app to record the total time on a ticket. This is then deducted from the total time available for the ticket (which is a custom ticket field). Using a metric in good...