Russell Dunn
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Total activity49
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Last activity
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Activity overview
Latest activity by Russell Dunn-
Russell Dunn commented,
I did - please pass on my thanks for the quick response and fix.
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Russell Dunn created a post,
Has the Priority field position been changed for everyone?
AnsweredIt appears that our default ticket form has had some system fields re-ordered. It doesn't appear we can actually change the order of these fields, so it would seem to be a zendesk change? It's surp...
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Russell Dunn commented,
Brett Bowser this appears to either still be a problem, or a regression has crept in. This is routinely happening to myself and colleagues. I'm using the latest version of Chrome, and it seems to h...
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Russell Dunn commented,
This would definitely be better inlined in the existing UI, without being "yet another" app to take up screen estate.
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Russell Dunn commented,
Hey Fabio, got this working, thank you very much. The simple fact is that using the Zendesk 'Test' functionality breaks. But you're right, this does work!
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Russell Dunn commented,
No worries at all, I've already opened a support ticket with them. I really appreciate your help in getting me even just this far.
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Russell Dunn commented,
Yeah I did mean that originally but then tested it and get a 422:
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Russell Dunn commented,
Thanks, getting closer. I get told that the JSON isn't valid now. It doesn't like the "author_id": {{ticket.requester.id}} in the JSON, and if I escape the braces around ticket.requester.id I ge...
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Russell Dunn commented,
@Fabio this sounds like it could be extremely useful for us. I tried sending this to an external target email address (a dummy mailbox) but it doesn't appear to be working.
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Russell Dunn commented,
Well..yeah thats one way to do it. But jeeze, thats a pain for something that should be natively built in. I think its a sign of just how bad the text editor in Zendesk is that its come down to cop...