Russell Dunn
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Activity overview
Latest activity by Russell Dunn-
Russell Dunn commented,
This would definitely be better inlined in the existing UI, without being "yet another" app to take up screen estate.
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Russell Dunn commented,
Hey Fabio, got this working, thank you very much. The simple fact is that using the Zendesk 'Test' functionality breaks. But you're right, this does work!
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Russell Dunn commented,
No worries at all, I've already opened a support ticket with them. I really appreciate your help in getting me even just this far.
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Russell Dunn commented,
Yeah I did mean that originally but then tested it and get a 422:
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Russell Dunn commented,
Thanks, getting closer. I get told that the JSON isn't valid now. It doesn't like the "author_id": {{ticket.requester.id}} in the JSON, and if I escape the braces around ticket.requester.id I ge...
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Russell Dunn commented,
@Fabio this sounds like it could be extremely useful for us. I tried sending this to an external target email address (a dummy mailbox) but it doesn't appear to be working.
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Russell Dunn commented,
Well..yeah thats one way to do it. But jeeze, thats a pain for something that should be natively built in. I think its a sign of just how bad the text editor in Zendesk is that its come down to cop...
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Russell Dunn commented,
Not having this feature as standard stimys belief really. But then Zendesk know it would be useful, so charge for it. Simples.
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Russell Dunn commented,
Desperately needing a solution to this as well. If there was some way to automate adding an SLA after a light agent comment I think that would fit the bill for a lot of people.
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Russell Dunn commented,
This is pretty critical for us. We get a lot of comments/questions/updates from internal teams on tickets that get missed for long periods of time because there is no SLA.