Russell Dunn
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Activity overview
Latest activity by Russell Dunn-
Russell Dunn commented,
Not having this feature as standard stimys belief really. But then Zendesk know it would be useful, so charge for it. Simples.
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Russell Dunn commented,
Desperately needing a solution to this as well. If there was some way to automate adding an SLA after a light agent comment I think that would fit the bill for a lot of people.
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Russell Dunn commented,
This is pretty critical for us. We get a lot of comments/questions/updates from internal teams on tickets that get missed for long periods of time because there is no SLA.
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Russell Dunn commented,
@... Zendesk lacks so much basic functionality in so many areas, this is just one of the myriad reasons I'm now actively telling my company to leave Zendesk.
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Russell Dunn commented,
Definitely. It's fairly difficult to work out what query to choose otherwise:
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Russell Dunn commented,
@Colin Piper, I realise this is a rather old thread, but 7 years on this rather basic functionality is still not natively supported in Zendesk, and unfortunately your help article is no longer acce...
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Russell Dunn commented,
I agree with a lot of the comments - the lack of basic functionality in Zendesk belies belief on an almost daily basis, but none more so than the lack of an even basic featured text editor. We have...
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Russell Dunn commented,
Actually I think that's a pretty poor workaround and find it almost impossible to believe that this sort of simple functionality doesn't exist natively. I would have thought that the best fit would...
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Russell Dunn created a post,
Please Add Lists to the API
Or in the very least enable exporting to CSV. I want to be able to manipulate this data/display it on a wall board. It would be very useful to be able to pull it all out.
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Russell Dunn commented,
Thanks Brett that got me closer but it doesn't go far enough sadly. If I want a print out of all ticket tags by usage and I follow that guide, I get to a point where I'm selecting Ticket Tag Is, an...