Russell Dunn
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Activity overview
Latest activity by Russell Dunn-
Russell Dunn commented,
I agree with a lot of the comments - the lack of basic functionality in Zendesk belies belief on an almost daily basis, but none more so than the lack of an even basic featured text editor. We have...
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Russell Dunn commented,
Actually I think that's a pretty poor workaround and find it almost impossible to believe that this sort of simple functionality doesn't exist natively. I would have thought that the best fit would...
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Russell Dunn created a post,
Please Add Lists to the API
Or in the very least enable exporting to CSV. I want to be able to manipulate this data/display it on a wall board. It would be very useful to be able to pull it all out.
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Russell Dunn commented,
Thanks Brett that got me closer but it doesn't go far enough sadly. If I want a print out of all ticket tags by usage and I follow that guide, I get to a point where I'm selecting Ticket Tag Is, an...
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Russell Dunn commented,
How does one find tags that are not used, or the tags used the least amount of times? The top 100 used tags isn't that helpful to me. You state that to delete tags (from open tickets) you go to Tag...
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Russell Dunn commented,
Interesting, thank you. Ours looks nothing like that - is that a custom design or default skin (we're using a theme)?
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Russell Dunn commented,
The ability to change row colours to highlight certain tickets, the ability to change the colour of text based on priority or another ticket field, the ability to change, well, anything that would ...
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Russell Dunn created a post,
Article Feedback Pop up
I noticed a little pop up on zendesk articles recently, that asks if the article helped you or not: is this part of the web widget? Something else? Or is it part of Zendesk Community (which we dont...
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Russell Dunn commented,
Thanks Brett, that does clear up some confusion. Can you tell me what that threshold is? Is there anyway we can manually affect that? Our answerbot is performaing so poorly, we'd like to understand...
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Russell Dunn commented,
I'd like someone at Zendesk to provide expansion/clarification on what Matt Petersen touches on above. I have an email from Zendesk support telling me that marking articles as unhelpful does not pr...