Alexis Mahusay commented,
Hi Jessie, yes it could work. The only concern while I was testing it is that if the thread i a bit long, there is a possibility that the ticket.id appears on the bottom-most of the thread instead ...
Alexis Mahusay commented,
Hi Team, It seems {{ticket.id}} placeholder isn't working on signatures. Is this intended? if so, is there another way so I could auto-populate (not through macros) ticket ID on responses? I'm tr...