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Stephanie Hong

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Latest activity by Stephanie Hong
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    Stephanie Hong commented,

    Hi Karen,   Here is an example of a 'netsuite' email that is flagged as an Automated response email. For us this is a critical order needing to be processed & confirmed.     The Zendesk article on...

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    Stephanie Hong commented,

    Is there a known workaround for suspended tickets related to 'netsuite' emails? Because many of our core customers use netsuite to send us critical updates- the fact that these always go into suspe...

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    Stephanie Hong commented,

    I am currently using the Zendesk Insights tab data for the content consumption dataset currently not available in Explore. Is there an update on the availability of this dataset?

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    Stephanie Hong commented,

    Just thought I'd mention it would be helpful to clarify the section on "Configuring agent wrap-up for each number (Talk Basic and Advanced) For the following point, I had to find out in another thr...