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Stephanie Hong

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Activity overview

Latest activity by Stephanie Hong
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    Stephanie Hong commented,

    1. Support
    2. ...
    3. Email
    4. How to stop email auto response loop

    Hi Karen,   Here is an example of a 'netsuite' email that is flagged as an Automated response email. For us this is a critical order needing to be processed & confirmed.     The Zendesk article on...

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    Stephanie Hong commented,

    1. Support
    2. ...
    3. Email
    4. How to stop email auto response loop

    Is there a known workaround for suspended tickets related to 'netsuite' emails? Because many of our core customers use netsuite to send us critical updates- the fact that these always go into suspe...

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    Stephanie Hong commented,

    1. Explore
    2. ...
    3. Building queries
    4. Metrics and attributes for Zendesk Guide

    I am currently using the Zendesk Insights tab data for the content consumption dataset currently not available in Explore. Is there an update on the availability of this dataset?

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    Stephanie Hong commented,

    1. Talk
    2. ...
    3. Managing Talk
    4. Managing Zendesk Talk lines

    Just thought I'd mention it would be helpful to clarify the section on "Configuring agent wrap-up for each number (Talk Basic and Advanced) For the following point, I had to find out in another thr...

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