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Ellen van Beek

  • Total activity 30
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Activity overview

Latest activity by Ellen van Beek
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    Ellen van Beek commented,

    Hi there :)  Is it possible to only enable personalized email replies for one specific email address we have connected?  As we do not want every support reply from all of our emails to be personali...

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    Ellen van Beek commented,

    +1 for this one! And also on the audit logging, too little things are recorded here. :) 

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    Ellen van Beek commented,

    Hi DJ and Nicole,  I also have a request for more options for the user roles.  For: - Developers that only need to acces/test APPS, as it is not necessary for them to have a lot of the other Admin ...

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    Ellen van Beek commented,

    Hi,  Is there a way to only enable File Sending from the agent point of view and not as a visitor?  Thank you. 

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    Ellen van Beek commented,

    Hi Nick,  Thank you for your reply and explanation. I have submitted the request in the Product Feedback section.  Have great day! 

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    Ellen van Beek created a post,

    Twitter Tickets

    Answered

    Hi,  I have 2 twitter accounts connected to our Zendesk. When a customer sends a direct message to either Twitter page, these separate direct messages are being put together in one ticket in Zendes...

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    Ellen van Beek commented,

    Hi, Would it be possible to have different settings for ZD desktop and for the ZD app. On desktop we prefer by default public comments for our support team. We have another team working remote usin...