Donato Dileo

Head of Process & Solution Development for ContactLab

Total activity 49
Last activity September 02, 2019 12:41
Member since September 22, 2016 16:40

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Votes 12
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Activity overview

Latest activity by Donato Dileo

Donato Dileo commented, September 02, 2019 09:14
Hi, there is a way to notify external email address but with automation? I've to notify a external address when SLA breaches but with the "trigger" I cannont. Does someone know a way to do this? ...
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- Donato Dileo
- Created September 02, 2019 09:14
- 0 votes
Donato Dileo commented, July 15, 2019 16:37
Hi, is someone knows how I can automatize the changing "email from" ? I'd like to set-up a trigger in this way - Ticket is Created - Change email from => myemail@domain.com Where email "myemail...
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- Donato Dileo
- Created July 15, 2019 16:37
- 1 vote
Donato Dileo commented, July 12, 2019 10:26
Hello, I've the same issue to remove CCs notification. How Can I disable CCs Notification? I don't want that they receive the first notification
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- Donato Dileo
- Created July 12, 2019 10:26
- 0 votes
Donato Dileo commented, July 08, 2019 16:44
Hi, is there any news?
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- Donato Dileo
- Created July 08, 2019 16:44
- 0 votes
Donato Dileo commented, April 15, 2019 08:36
Hi Guys, it seems that after the last update of last week, the APP is not working properly. When you select the final assignment of the child ticket, the new ticket create seems not receive this ...
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- Donato Dileo
- Created April 15, 2019 08:36
- 1 vote
Donato Dileo commented, March 12, 2019 12:40
Hi All, do you know if can we keep SPF records also after migration to AWS? We use the corporate domain for the email support so for us it is very critical to keep SPF. Anynone is experiencing issu...
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- Donato Dileo
- Created March 12, 2019 12:40
- 0 votes
Donato Dileo commented, December 13, 2018 13:21
Hi, is there any news?
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- Donato Dileo
- Created December 13, 2018 13:21
- 0 votes
Donato Dileo commented, January 09, 2017 11:45
I know that some zendesk Instances have it. How can we have "Apply a macro" function in our Zendesk?
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- Donato Dileo
- Created January 09, 2017 11:45
- 0 votes
Donato Dileo commented, January 04, 2017 09:48
Hello, someone knows how I can set-up a trigger that apply a specific macro? Is it something that is avalaible for professional zendesk licenese?
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- Donato Dileo
- Created January 04, 2017 09:48
- 0 votes
Donato Dileo commented, November 23, 2016 17:22
Hello any news?
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- Donato Dileo
- Created November 23, 2016 17:22
- 0 votes