Donato Dileo
Head of Customer Service for ContactLab
- Total activity 32
- Last activity
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Activity overview
Latest activity by Donato Dileo-
Donato Dileo commented,
Hi Guys, it seems that after the last update of last week, the APP is not working properly. When you select the final assignment of the child ticket, the new ticket create seems not receive this ...
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Donato Dileo commented,
Hi All, do you know if can we keep SPF records also after migration to AWS? We use the corporate domain for the email support so for us it is very critical to keep SPF. Anynone is experiencing issu...
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Donato Dileo commented,
Hi, is there any news?
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Donato Dileo commented,
I know that some zendesk Instances have it. How can we have "Apply a macro" function in our Zendesk?
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Donato Dileo commented,
Hello, someone knows how I can set-up a trigger that apply a specific macro? Is it something that is avalaible for professional zendesk licenese?
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Donato Dileo commented,
Hello any news?
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Donato Dileo commented,
Hi all, I need you help for a request Basically I'm using Link Ticket App in the market place I need to set-up a target extention based on a HTTP URL https://mysite.zendesk.com/api/v2/tickets/{{t...
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Donato Dileo commented,
Does someone knows what iti is the standard SLA without this add-on? For SLA I mean when I've a issue(on zendesk side) that block my activity and I cannot meet my SLA with my internal customers.