Amy Spagnolo
Yay!
- Total activity 230
- Last activity
- Member since
- Following 1 user
- Followed by 2 users
- Votes 120
- Subscriptions 93
Activity overview
Latest activity by Amy Spagnolo-
Amy Spagnolo created an article,
Does Zendesk charge for all users in the account?
Question Does Zendesk charge for all users in the account? Answer No, the subscription covers only agent seats. This includes all the users who have the role of an Agent, Administrator, Account O...
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Amy Spagnolo created an article,
Can I customize the look of the Satisfaction Rating landing page?
Question Can I customize the look of the satisfaction rating landing page? Answer No, although the automation email for customer satisfaction ratings can be customized (See: Customizing your cus...
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Amy Spagnolo created an article,
Can I create articles under Help Center categories?
Question Can I create articles under Help Center categories? Answer No, it is not possible to create articles directly within categories. Articles can only be placed within a section (or subsecti...
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Amy Spagnolo created an article,
Can I edit article URLs?
Question Can I edit article URLs? Answer No, it is not possible to edit article URLs as they are system-generated upon article creation. Each Guide article has a unique article ID and a slug. The...
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Amy Spagnolo created an article,
How do I prevent certain end users from accessing Help Center via SSO?
Question How do I prevent certain end users from accessing Help Center via SSO? Answer After implementing single sign-on in your account, depending on the SSO implementation that you use, you wil...
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Amy Spagnolo created an article,
Can I restrict access to articles?
Question Can I restrict access to articles? Answer Yes, it is possible to restrict access to articles in Help Center. You can grant access to: Signed-in users Agents and Managers Customised User...
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Amy Spagnolo created an article,
Why is my support address not verified?
Issue Symptoms After adding the external support address to Zendesk, the email address is not verified and is displaying a yellow or red warning. Conditions Was able to add an external address wit...
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Amy Spagnolo created an article,
Can my customers give a satisfaction rating via Facebook and Twitter?
Question Can my customers give a satisfaction rating via Facebook and Twitter? Answer No, it is not possible for end-users to leave a satisfaction rating directly from Facebook or Twitter, howeve...
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Amy Spagnolo created an article,
How do I upgrade an end-user to agent?
Question How do I upgrade an end-user to agent? Answer Note: You would need to make sure to have enough licenses in your plan, in order to have more agents. The account owner can verify the subs...
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Amy Spagnolo commented,
Hey Berner, You have multiple options to get the number of tickets by brand, depending on your current set-up: 1. Export the tickets by Brand ID via API following our developers documentation, you...