Eugene Orman

Total activity 233
Last activity August 22, 2019 13:48
Member since January 12, 2015 14:17

Following 0 users
Followed by 4 users
Votes 92
Subscriptions 60

Activity overview

Latest activity by Eugene Orman

Eugene Orman created an article, August 22, 2019 13:48
No permission to access Explore
Question When I access Explore I get the following message: "It looks like you don't have permission to access Explore. Contact your Zendesk Administrator for details." Why am I getting this messag...
- Eugene Orman
- Edited August 22, 2019 13:55
- 1 follower
- 0 comments
- 0 votes
Eugene Orman commented, August 16, 2019 17:47
@Søren,The default aggregator for the Comments metrics is D_COUNT. This aggregator was set as default to avoid issues that you have experienced. So, the simplest solution is to use D_COUNT aggregat...
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- Eugene Orman
- Edited August 16, 2019 17:48
- 1 vote
Eugene Orman created an article, August 04, 2019 10:29
Why aren't there any dashboards available in Explore?
Question Why aren't there any dashboards available in Zendesk Explore? Answer If your Explore user role is a Viewer, you can access and view only dashboards that were shared with you. There are ...
- Eugene Orman
- Edited August 22, 2019 13:46
- 1 follower
- 0 comments
- 1 vote
Eugene Orman commented, August 02, 2019 10:05
@Raphaële, there are no risks. The obsolete attributes function as they used to, however, future tag reporting improvements will be focused on the new tag attributes. That's why I suggest swapping ...
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- Eugene Orman
- Created August 02, 2019 10:05
- 0 votes
Eugene Orman created an article, July 24, 2019 14:40
Explore dataset updates - July 2019
1. Zendesk updates
2. Announcements
Between July 31st 2019 and August 2nd 2019, we will be releasing a number of improvements across all your default datasets. New tag attributes We’re introducing new tag attributes that will lay the...
- Eugene Orman
- Edited August 01, 2019 16:37
- 12 followers
- 6 comments
- 1 vote
Eugene Orman commented, June 26, 2019 13:03
@Marie-Cathrine, this normally shouldn't be the case I will create a ticket to investigate this issue further with you.
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- Eugene Orman
- Created June 26, 2019 13:03
- 0 votes
Eugene Orman commented, June 26, 2019 12:19
@Natalie,If the queries that used to function correctly before 20th Jun are returning no results and the No data available error message is generated then you will need to update these queries. The...
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- Eugene Orman
- Created June 26, 2019 12:19
- -1 votes
Eugene Orman commented, June 25, 2019 12:06
@Quentin, thank you for spotting this issue. The multi-select field values are displayed correctly now. If this is not the case on your side let me know on the ticket I have created for you.
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- Eugene Orman
- Edited June 26, 2019 11:26
- 1 vote
Eugene Orman commented, June 25, 2019 09:38
@Fabio, There is no simple way to auto replace the selected legacy field values with the new once. Enabling such functionality would have taken months of development and considerably delayed the re...
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- Eugene Orman
- Edited June 25, 2019 11:58
- 0 votes
Eugene Orman commented, June 22, 2019 07:08
@Steven, you are right, the clickable links workaround doesn't work on the drillthrogh level. It only can be used on the query level.
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- Eugene Orman
- Created June 22, 2019 07:08
- 0 votes