Eugene Orman
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Total activity346
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Last activity
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Member since
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Following0 users
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Followed by7 users
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Votes97
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Activity overview
Latest activity by Eugene Orman-
Eugene Orman commented,
Jacob J Christensen - Cloudhuset A/S This is a great workaround. Thank you! Just a small suggestion. To make the calculations as fast as possible the best is to use the base attributes. In this cas...
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Eugene Orman commented,
Hi Adrian M. Thank you for the feedback. You have a good point. We are currently working on enabling clickable links for the ID attributes like Ticket ID by default. These links will work directly ...
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Eugene Orman commented,
Hannah Voice, this should be possible. Try this formula logic: IF [Topic field A]!=NULL AND [Topic field B]=NULL THEN [Topic field A]ELIF [Topic field B]!=NULL AND [Topic field A]=NULL THEN [Topic...
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Eugene Orman commented,
Official comment Hi everyone, We just have released an improvement for the Excel exports/schedules. From now on dashboards exported in Excel format via UI or Scheduled deliveries have multiple queries grouped in a ...
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Eugene Orman commented,
Official comment Hi Lohith S, Thank you for raising this question. The user creation date is available in the Support: Tickets dataset. This dataset focuses mostly on the ticket data but it also has all User and Or...
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Eugene Orman commented,
Hi Robert, If you want to return Full resolution time instead of the count of tickets the formula will be: IF (INCLUDES_ALL([Ticket tags], "engage_squad","intercom_chat")) OR (INCLUDES_ALL([Ticke...
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Eugene Orman commented,
Hi Wendell Joost & Jacquie,Thank you for the feedback. The ability to export the whole dashboard in one go is on our roadmap. So, we will be working on it in the following months. We will let you ...
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Eugene Orman commented,
Hi everyone, I have some good news for the Support Professional users. With the release of Staff profile in Admin Center you will be able to enable Explore for the Lights agents too. The feature i...
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Eugene Orman commented,
Thank you for the feedback. The prebuilt dashboard localization is not great. We are aware of this issue and will be fixing it in the future, but it is not planned for the next 9 months. What you c...
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Eugene Orman commented,
Hi Ryan, Thank you for the feedback. We are working on improving drilling down functionality in Explore. So, this issue will be resolved in the following months.