Eugene Orman
- Total activity 286
- Last activity
- Member since
- Following 0 users
- Followed by 6 users
- Votes 95
- Subscriptions 78
Activity overview
Latest activity by Eugene Orman-
Eugene Orman commented,
Ttaylor, The Sharing outside of Zendesk EAP should be enabled in your account now.
-
Eugene Orman commented,
Maja Zivkovic,You don't need the Assignee role filter in your query. Once you add it the query is filtering out the unassigned tickets. So, you simply need to remove the Assignee role filter. Here ...
-
Eugene Orman commented,
Thank you for the feedback. Would Dashboard sharing outside of Zendesk feature satisfy your needs? It is in beta at the moment. For more information check this article: Current and upcoming Zendesk...
-
Eugene Orman created an article,
Explore recipe: Converting between metrics and attributes
In this Explore recipe, you'll learn how you can take custom numeric fields in Explore (that are stored as metrics) and convert them into attributes with which you can slice another metric. Additi...
-
Eugene Orman commented,
Peter Godden, This article explains how Support custom fields are mapped in Explore - Reporting with custom fields. In short, numeric custom fields appear as the metrics and text custom fields appe...
-
Eugene Orman commented,
Hitesh GoenkaThe tag reporting feature was implemented and is available to all customers now. You can use the INCLUDES functions to exclude the ticket tags. This article provides some examples: Rep...
-
Eugene Orman commented,
Hi everyone, Thank you for the great feedback. We plan to work on the dashboard library improvements at the later stage, but due to other highly requested features, these updates are not on our imm...
-
Eugene Orman commented,
Hi Dan Ross, Thank you for submitting this feature request. This feedback is relevant for many customers, I agree with you. We are aware of this need and already have discussed this functionality b...
-
Eugene Orman commented,
Carl Cassar, Thank you for the feedback. The issues you have mentioned are valid points. We will be rebuilding the drill-in functionality in Explore. We plan to start working on this feature later ...
-
Eugene Orman created an article,
Improved Answer Bot reporting in Explore
On May 7th, 2020, we will be releasing major enhancements to the Answer Bot dataset and pre-built dashboard to help customers harness the power of AI. With these reporting enhancements, customers c...