Eugene Orman
- Total activity 259
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Activity overview
Latest activity by Eugene Orman-
Eugene Orman commented,
Liene Vērzemnieks, I am checking with our Dev team if there is a simple way to improve this behaviour, but for now, you should be able to scroll up and down in the menu via the trackpad. I also use...
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Eugene Orman commented,
Liene Vērzemnieks, bookmark menu is a bit challenging on the smaller screens. Scroll down in the bookmark menu and you'll see the bookmarks you created.
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Eugene Orman commented,
Andy Ramstad, there are only two Gude reporting areas that are available in Insights but are not covered in Explore: - Answer Bot channel - will be added in the following months- Team Publishing - ...
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Eugene Orman created an article,
Explore dataset updates - January 2020
On January 20th, 2020, we will be releasing improvements across all datasets to simplify the Explore user experience and prepare the platform for upcoming features. New Guide metrics and additiona...
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Eugene Orman commented,
Bryan Telfer Unfortunately, there is no formula that would allow you to create such clever logic.
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Eugene Orman commented,
Bryan Telfer, the recipe that Brett provided allows filtering a report based on the ticket creation time or any other time attribute, but it will not help you to exclude the time ticket spent outsi...
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Eugene Orman commented,
Official comment Hi everyone, Thank you for the feedback. The Ticket received at email address attribute is indeed a very popular feature request. It wasn't prioritised before because there is a simple workaround t...
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Eugene Orman commented,
Data syncs are randomized for load distribution. This ensures consistent performance for all customers within a shard. For more information about Zendesk technical architecture see https://support....
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Eugene Orman created an article,
Explore recipe: Creating a ticket first reply date and time attribute
Explore's built-in metrics can display the amount of time it takes from tickets being created to their first public agent comment. This is known as first reply time. However, sometimes you might w...
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Eugene Orman commented,
Patricio Beck, Like any other product (Talk, Chat) you need to activate Explore under the user profile - https://support.zendesk.com/hc/en-us/articles/360034749053