Eugene Orman
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Activity overview
Latest activity by Eugene Orman-
Eugene Orman commented,
@Paul, If your user profile language is not in English replace the attribute names in the formula with attributes in your language. As well, check if the attributes you need exist in the dataset yo...
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Eugene Orman commented,
@Carolyn, I suggest to use the Tickets solved metric with the Agent replies brackets attribute instead of the % metrics for your set up. It will allow creating a chart like this: Demo: https://cl.l...
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Eugene Orman created an article,
Explore recipe: Filtering queries by business hours
Explore enable you to filter a query by business hours. To do this, you need to create a calculated attribute based on the corresponding Day of week and Hour attributes. Then use it for slicing o...
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Eugene Orman created an article,
Explore recipe: Joining attributes
In some cases joining a few attributes together can bring more benefits than using them separately. Use this article to learn how to combine multiple attributes under one calculated attribute. ...
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Eugene Orman created an article,
How can I sort months in chronological order in my queries?
Question I have added a month attribute to the query but it is not sorted correctly. Can I display the month values in chronological order? Answer By default, the month attribute values are sort...
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Eugene Orman created an article,
Which datasets use the latest data schema?
If you took part in the Explore early access program and your account was created before 13th Nov 2018 some of your datasets are using an old data schema. This means that some attributes and metric...
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Eugene Orman created an article,
Time Tracking app: metrics you need to be measuring
The Zendesk Time Tracking app helps support managers gain visibility into the actual time spent across all your customer service interactions within a ticket. The app tracks the time spent on eac...
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Eugene Orman created an article,
Using Drillthrough
Explore's drillthrough functionality gives you a more in-depth view of your data by providing you with a table of attributes and metrics that relate to the data selected in the query. Drillthrough ...
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Eugene Orman created an article,
Explore December Updates: Introducing a refreshed Support dashboard with more insight into Agent Updates, Satisfaction, and Backlog
The Explore team is full of holiday cheer this season and the workshop is bustling. Our elves in product, design, and engineering have been working hard to bring new updates to Explore’s pre-built ...
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Eugene Orman commented,
Hi Tanawat, The fact that the attributes located in the columns are moved to rows in the CSV and Excel exports is expected behaviour. From what I know there are no plans to change it in the neares...