Eugene Orman
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Total activity385
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Last activity
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Followed by6 users
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Activity overview
Latest activity by Eugene Orman-
Eugene Orman commented,
That's true. I see what you mean, thank you for the clarification.
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Eugene Orman commented,
Hi Laura, Thank you for sharing this feedback. Wouldn't placing weeks on the Columns allow achieving a similar look of the report? Here is an example:
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Eugene Orman commented,
Dinara, I am wondering if you even need to use the ATTRIBUTE_FIX function. The INCLUDES_ALL & INCLUDES_ANY functions are designed for the tag reporting, check this article - https://support.zendesk...
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Eugene Orman commented,
Official comment Hi everyone, Thank you for the feedback. My apologies for the belated reply. I just have come across this community post. Tags and multi-value field reporting is one of the most difficult areas in ...
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Eugene Orman commented,
Tina Yates, Vladimir Petrushenka I don't think there is a way to show the last data point if it has no data available. We will see how to improve this functionality when we will be working on this ...
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Eugene Orman commented,
Jahn Jerenz Bronilla, it is just a new Explore feature so there is no cost involved if you already have Explore enabled in your account. Pedro Reis, thank you for the details. We are working on up...
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Eugene Orman commented,
John Tieu, Thank you for posting about this issue. We don't have plans to include XLS as the export format for large queries. Creating Excel exports consumes much more computing power that's why e...
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Eugene Orman commented,
Thank you very much for the feedback. Jahn Jerenz Bronilla, you can join the Large queries EAP that will allow you to export up to 500K rows in the CSV format. Pedro Reis, based on what you said y...
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Eugene Orman commented,
@Vidon, This formula works on my test account. To investigate this issue further will be good to have a look at your query. I have created a ticket for you with our Support team.
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Eugene Orman commented,
vinodFor the timestamp you can use this formula: IF (VALUE(First reply time (min))!=NULL)THEN DATE_FORMAT(DATE_FROM_TIMESTAMP(DATE_TO_TIMESTAMP([Ticket created - Timestamp])+VALUE(First reply time...