Eugene Orman
- Total activity 230
- Last activity
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Activity overview
Latest activity by Eugene Orman-
Eugene Orman commented,
@Søren,The default aggregator for the Comments metrics is D_COUNT. This aggregator was set as default to avoid issues that you have experienced. So, the simplest solution is to use D_COUNT aggregat...
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Eugene Orman created an article,
Why aren't there any dashboards available in Explore?
Question Why aren't there any dashboards available in Zendesk Explore? Answer If your Explore user role is a Viewer, you can access and view only dashboards that were shared with you. There are ...
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Eugene Orman commented,
@Raphaële, there are no risks. The obsolete attributes function as they used to, however, future tag reporting improvements will be focused on the new tag attributes. That's why I suggest swapping ...
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Eugene Orman created an article,
Explore dataset updates - July 2019
Between July 31st 2019 and August 2nd 2019, we will be releasing a number of improvements across all your default datasets. New tag attributes We’re introducing new tag attributes that will lay the...
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Eugene Orman commented,
@Marie-Cathrine, this normally shouldn't be the case I will create a ticket to investigate this issue further with you.
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Eugene Orman commented,
@Natalie,If the queries that used to function correctly before 20th Jun are returning no results and the No data available error message is generated then you will need to update these queries. The...
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Eugene Orman commented,
@Quentin, thank you for spotting this issue. The multi-select field values are displayed correctly now. If this is not the case on your side let me know on the ticket I have created for you.
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Eugene Orman commented,
@Fabio, There is no simple way to auto replace the selected legacy field values with the new once. Enabling such functionality would have taken months of development and considerably delayed the re...
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Eugene Orman commented,
@Steven, you are right, the clickable links workaround doesn't work on the drillthrogh level. It only can be used on the query level.
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Eugene Orman commented,
@Joan, when you click on OK button the pop-up drillthrough window will be closed. @Steven, at the moment clickable ticket IDs are not supported in the drillthrough. Our product team is aware of ...