Sarah Holdgrafer
Self-service content manager for ShipStation. ATX!
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Activity overview
Latest activity by Sarah Holdgrafer-
Sarah Holdgrafer commented,
Hi Danish! If all I needed was the ability to manage images in a single-source way like you described, I would have just stuck with Cloudinary. It's perfect for that use case, and for image managem...
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Sarah Holdgrafer commented,
Hi Ann, With the Paligo-ZenDesk integration, I can publish any topic or section of topics (or an entire category, really) directly to ZenDesk and it will update the corresponding articles with any...
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Sarah Holdgrafer commented,
Hi Ann, The images in our Cloudinary library do not require authentication to view. Anyone with URLs for the images could view them, but neither is there a public library for these images, per se....
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Sarah Holdgrafer commented,
Hey Rebecca, The Paligo trial has been super interesting and a great learning experience (I basically got a crash course in structured and topic-based authoring in the last month and a half, which...
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Sarah Holdgrafer commented,
This may be helpful to some folks looking for a solution to managing images in their ZD articles... I've been experimenting with Cloudinary as our image host and it's proving to be a good solution....
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Sarah Holdgrafer commented,
I'm currently trialing a cloud-based CCMS that integrates with ZenDesk Guide that could be a viable solution for some on this thread. https://paligo.net/ Uses topic-based authoring Enables topic ...
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Sarah Holdgrafer commented,
this would be great to have natively within ZD, but as a secondary option does anyone know of content management tools that could be used to create/manage KB content and then uses the ZD API to pus...
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Sarah Holdgrafer commented,
I would also use this function at LEAST quarterly, if not monthly. Also, we about to extend our help center to have unique help center access for Canada, Australia, and the UK. Having the ability ...
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Sarah Holdgrafer commented,
Also would love to get an update on potential reporting for the Pathfinder app!