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Sarah Holdgrafer

Self-service content manager for ShipStation. ATX!

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Activity overview

Latest activity by Sarah Holdgrafer
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    Sarah Holdgrafer created a post,

    Swiftype Site Search and Meta Tags

    1. Community
    2. Workflow Discussions

    I'm curious about other people's experiences using Swiftype as their guide search tool.  I'm currently attempting to improve our Swiftype search results to make it more clear to our users what the ...

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    Sarah Holdgrafer commented,

    1. Community
    2. Feedback on Guide
    3. Help Center: Reusable content

    Hey Rebecca,  The Paligo trial has been super interesting and a great learning experience (I basically got a crash course in structured and topic-based authoring in the last month and a half, which...

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    Sarah Holdgrafer commented,

    1. Community
    2. Feedback on Guide
    3. Help Center: Reusable content

    I'm currently trialing a cloud-based CCMS that integrates with ZenDesk Guide that could be a viable solution for some on this thread.  https://paligo.net/ Uses topic-based authoring Enables topic ...

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    Sarah Holdgrafer commented,

    1. Community
    2. Feedback on Guide
    3. Help Center: Reusable content

    this would be great to have natively within ZD, but as a secondary option does anyone know of content management tools that could be used to create/manage KB content and then uses the ZD API to pus...

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    Sarah Holdgrafer commented,

    1. Community
    2. Feedback on Guide
    3. Ability to export filtered list of articles from Manage articles

    I would also use this function at LEAST quarterly, if not monthly.  Also, we about to extend our help center to have unique help center access for Canada, Australia, and the UK. Having the ability ...

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