Chris Dunphy
- Total activity 27
- Last activity
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Activity overview
Latest activity by Chris Dunphy-
Chris Dunphy commented,
When was the icon moved from the left panel to here? We were not aware of this change. thanks.
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Chris Dunphy commented,
I am trying to measure the number of customer replies on a ticket. Would an assumption that Replies are from Customers and Comments are from Agents be correct? If not, is there a way to different...
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Chris Dunphy commented,
When tickets are merged, the ticket being merged is closed. There is no regard for Required fields. Is there any way to modify the merger or closure to only take place once all Required fields ar...
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Chris Dunphy commented,
Hi Jessie, Thanks for the response. I have had a ticket in since Wednesday, and yesterday I went through GoodData but they sent the ticket to Zendesk, so I ended up with 2 tickets at Zendesk. The...
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Chris Dunphy commented,
I am having the same issue. Custom drop down fields are populated in tickets but the field is not showing in the How tab in Insight Reports. I even brought the fields up to the top of the list bu...