Anthony Inman

1. Community
2. Guide Q&A
3. Embedding a SharePoint Site into an Article

Hi Rich Herbert, Thanks for your quick reply. Since the lockdown, we have folks working from home on Chromebooks that are getting this message. I'm scouring the internet to find a solution. I will ...

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• Anthony Inman
• Created May 22, 2020 15:36
• 0 votes

1. Community
2. Insights Q&A
3. Is there a way of emailing or print PDF from insight with embedded excel from sharepoint?

Hi Zheng Zeng and Brett Bowser. I added this Embedding Fully Functioning MS Office 365 Docs in KB Articles last year. I also included a link in the article with instructions on how to do this.  Let...

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• Anthony Inman
• Created May 22, 2020 14:33
• 0 votes

1. Community
2. Guide Q&A
3. Embedding a SharePoint Site into an Article

Rich Herbert Jessie Schutz  Hi Rich, I'm curious to know if you found a solution to this problem you were having embedding Sharepoint into Zendesk? I am having a similar problem. I embedded an Exce...

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• Anthony Inman
• Created May 22, 2020 14:08
• 0 votes

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Localizing Help Center content (Guide Professional and Enterprise)

Hi Susan B I am in the same situation as you. What I've done is just copy the English version of the article and paste it in the other languages.

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• Anthony Inman
• Created May 14, 2020 16:02
• 0 votes

1. Guide
2. ...
3. Self-service best practices
4. Best practices: Developing content for your knowledge base

Hi Genna Gores, I use Google Analytics to track article usage and keywords used for searches.  Here is a great article that explains how to set it up. Enabling Google Analytics for your Help Center

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• Anthony Inman
• Created March 25, 2020 13:21
• 0 votes

1. Community
2. Guide Q&A
3. Floating an image to the left of a text block

Richard McDonald  I was just about to suggest that, until I read your edit. I'm glad you figured it out. Did you know you can also add Java Script in articles? I figured out how to put a search fun...

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• Anthony Inman
• Created March 20, 2020 16:02
• 0 votes

1. Community
2. Guide Q&A
3. Floating an image to the left of a text block

Melody Quinn Brett Bowser   I have been managing the guide for Scentsy Inc for the past 2.5 years and have had to think outside the box, because the powers that be in the IT department around here ...

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• Anthony Inman
• Created March 09, 2020 13:36
• 0 votes

1. Guide
2. ...
3. Guide basics
4. About Help Center end user search

I realize Insight is on it's way out, but I am wondering why the Search Stats only include search terms that were not found. For example: According to the search stats in Zendesk, only 77 search te...

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• Anthony Inman
• Created February 21, 2020 14:19
• 1 vote

1. Community
2. User Tips & Tricks
3. Embedding Fully Functioning MS Office 365 Docs in KB Articles

Hi Brett - Community Manager, I fixed the link. It directs to the MS Office tutorial.    

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• Anthony Inman
• Edited January 17, 2020 13:44
• 0 votes

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Localizing Help Center content (Guide Professional and Enterprise)

  Hi   Devan - Community Manager and Christopher Rehn     I have been dealing with the same thing for the past 2 years. We use an outdated custom theme and our IT department has been absolutely n...

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• Anthony Inman
• Edited January 17, 2020 13:37
• 0 votes