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Jess Hartley

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Activity overview

Latest activity by Jess Hartley
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    Jess Hartley commented,

    I second the question above. Then after opening hours but within the 2 minutes of idle the visitor then decides to continue the chat If all agents have logged off, will a visitor be able to reconne...

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    Jess Hartley commented,

    Displaying proper time zones, to at least the business, is common sense. Who wants to look at a timestamp and then go to Google to figure out what their time is relative to UTC? Our customers and a...

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    Jess Hartley commented,

    Hi there, it would be helpful if two additional features were enabled with chat transcripts. 1. Autofill the email address for the end-user if there is one from the pre-chat form. We just recently ...

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    Jess Hartley commented,

    We would like to see both of these items- a continued chat served to the same agent (if they're online) and the end chat button more prominent for the customer in Zendesk's own chat widget. Thank you.

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    Jess Hartley commented,

    Can an admin change the notification sounds for all chat users instead of having them do each user individually? I actually don't want agents using the settings dashboard or adjusting their chat se...