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Jess Hartley

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Activity overview

Latest activity by Jess Hartley
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    Jess Hartley commented,

    I second the question above. Then after opening hours but within the 2 minutes of idle the visitor then decides to continue the chat If all agents have logged off, will a visitor be able to reconne...

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    Jess Hartley commented,

    Displaying proper time zones, to at least the business, is common sense. Who wants to look at a timestamp and then go to Google to figure out what their time is relative to UTC? Our customers and a...

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    Jess Hartley commented,

    Hi there, it would be helpful if two additional features were enabled with chat transcripts. 1. Autofill the email address for the end-user if there is one from the pre-chat form. We just recently ...

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    Jess Hartley commented,

    We would like to see both of these items- a continued chat served to the same agent (if they're online) and the end chat button more prominent for the customer in Zendesk's own chat widget. Thank you.

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    Jess Hartley created a post,

    Chat Sound Notifications

    Answered

    We'd like admins to be able to set global notification sounds and volume levels. Currently, there is no way to do this other than performing it for each agent or having each agent make changes them...

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    Jess Hartley commented,

    Can an admin change the notification sounds for all chat users instead of having them do each user individually? I actually don't want agents using the settings dashboard or adjusting their chat se...