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Eric Engelman

  • Total activity 24
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Activity overview

Latest activity by Eric Engelman
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    Eric Engelman commented,

    Thanks Brett!   I appreciate the extra mention, but we're trying to not expose the direct emails to our users so they continue to use the Support Email address in the future instead of reaching out...

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    Eric Engelman commented,

    So when you leave an internal note and "@tag" an agent, they're added as a follower AND as a CC. Is there any way to make it so they're only added as followers?    From what I see, when you "@tag" ...

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    Eric Engelman commented,

    Thanks Heather!   That was it!  Except this email is not a trigger, it's in the "tickets" section where you fiddle with the settings and the email that is sent.  I added the # and it worked like a ...

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    Eric Engelman commented,

    We've enabled the CCs and Followers.    My team is looking to have the hyperlink to the ticket added to the emails. It was there on the old way, but the new doesn't have the link. Is there a settin...