
John Cason
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Total activity13
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Last activity
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Activity overview
Latest activity by John Cason-
John Cason commented,
Thanks Devan - Community Manager! We ended up creating a different shift for each overlapping timezone as to better understand the coverage. For example GMT, GMT/EST, EST/PST, PST, etc. Here is a s...
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John Cason commented,
Any suggestions on what to do when time shifts overlap when trying to gauge volume per timezone? We have GMT, EST and PST shifts and so all three overlap. So far we followed this and created 2 grou...
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John Cason commented,
Is there any advice on how to get an external metric (for example "# of our app active users") into Zendesk to use this for forecasting? Would be interesting since our product is evolving and chang...
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John Cason commented,
Thanks for sharing how to change it to non-military time! Very helpful!