John Cason

Total activity

13
Last activity

October 14, 2019 20:45
Member since

July 06, 2017 13:00
Following

0 users
Followed by

0 users
Votes

4
Subscriptions

5

Activity overview

Latest activity by John Cason

John Cason commented, October 14, 2019 20:44
Thanks Devan - Community Manager! We ended up creating a different shift for each overlapping timezone as to better understand the coverage. For example GMT, GMT/EST, EST/PST, PST, etc. Here is a s...
- View comment
- John Cason
- Edited October 14, 2019 20:45
- 0 votes
John Cason commented, October 03, 2019 12:19
Any suggestions on what to do when time shifts overlap when trying to gauge volume per timezone? We have GMT, EST and PST shifts and so all three overlap. So far we followed this and created 2 grou...
- View comment
- John Cason
- Created October 03, 2019 12:19
- 0 votes
John Cason commented, August 12, 2019 02:55
Is there any advice on how to get an external metric (for example "# of our app active users") into Zendesk to use this for forecasting? Would be interesting since our product is evolving and chang...
- View comment
- John Cason
- Created August 12, 2019 02:55
- 0 votes
John Cason commented, August 04, 2019 18:56
Thanks for sharing how to change it to non-military time! Very helpful!
- View comment
- John Cason
- Created August 04, 2019 18:56
- 0 votes

Powered by Zendesk