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Evan Keith

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Latest activity by Evan Keith
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    Evan Keith created a post,

    Forecasting tickets

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    I'm curious if there is a report I could build to see what the next week may look like in terms of number of new tickets and what we should possibly expect to see. 

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    Evan Keith created a post,

    Tracking when SLAs breach

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    I am trying to build a report to show when SLAs have breached - not just the day, but the hour within the day and to also be able to see which product areas the tickets that breached were associate...