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Quinn Souther

Palo Alto Software Technical Support - Level 2

  • Total activity 8
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Latest activity by Quinn Souther
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    Quinn Souther commented,

    We can't speak for Bonnie, but we think it would be helpful in situations where we'd like to ensure that our response is received by sending responses to all possible addresses for the requester. C...

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    Quinn Souther commented,

    Hi Jessie! I scanned the few pages in this thread but couldn't find if it was asked already, but is there an option to configure hotkeys to open the ticket merging overlay? That is, setting up a mi...

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    Quinn Souther commented,

    Signal boosting this, Pedro. Our team would love to skip the part of the Zendesk training process where we tell people to make sure to uncheck both boxes when merging.