Leigh Cohen
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Activity overview
Latest activity by Leigh Cohen-
Leigh Cohen commented,
Hi, all! I am trying to understand why the $ percentage surveyed is less than 100% if surveys are sent to all tickets that are solved. I believe the metric removes deleted tickets. I can't figure...
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Leigh Cohen commented,
I may have edited the default metric for one touch tickets. Does the original metric for # One touch Tickets use # Tickets Solved or # Solved Tickets Mine is set at # Solved Tickets. I have to lo...
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Leigh Cohen commented,
Hi, I am trying to create a report to determine which tickets have more than 3 public replies and by which agents. I tried to create a report that hasWhat # Tickets I tried to create a custom metri...
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Leigh Cohen commented,
I am creating a dashboard(s) for a multi-brand instance. I would like each brand to have the same dashboard. I have been creating the same report twice and then adding the relevant reports to the r...
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Leigh Cohen commented,
Thank you very much for this article. It's soooo helpful. I have the metrics set up, and now I am putting together a report. I am a bit confused about the impact of using dates of ticket creation v...
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Leigh Cohen commented,
Any updates on this? I am trying to export a list of tickets for a particular organization and the subject line is not adequate to understand the issue. If it is not possible to export the descript...
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Leigh Cohen commented,
Would love this feature. I keep looking for it, thinking I just can't find it!
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Leigh Cohen commented,
Is it possible to add a hyperlink at the bottom of a signature? I would like to add a link/URL to our list of upcoming webinars.
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Leigh Cohen commented,
I am having this same issue. I have a ticket open and somebody is working on it. If Jason is still monitoring this, I'd be curious to know if and how he resolved this. Thank you!
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Leigh Cohen commented,
Thanks, Rebecca! Yes, using the Ticket Via filtered by Ticket ID shows that the phone tickets are created by API. I knew this already, however. In this case, the Ticket Event Via seems to work best...