Leigh Cohen
-
Total activity21
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions13
Activity overview
Latest activity by Leigh Cohen-
Leigh Cohen commented,
Hi, all! I am trying to understand why the $ percentage surveyed is less than 100% if surveys are sent to all tickets that are solved. I believe the metric removes deleted tickets. I can't figure...
-
Leigh Cohen commented,
I may have edited the default metric for one touch tickets. Does the original metric for # One touch Tickets use # Tickets Solved or # Solved Tickets Mine is set at # Solved Tickets. I have to lo...
-
Leigh Cohen commented,
Hi, I am trying to create a report to determine which tickets have more than 3 public replies and by which agents. I tried to create a report that hasWhat # Tickets I tried to create a custom metri...
-
Leigh Cohen commented,
I am creating a dashboard(s) for a multi-brand instance. I would like each brand to have the same dashboard. I have been creating the same report twice and then adding the relevant reports to the r...
-
Leigh Cohen commented,
Thank you very much for this article. It's soooo helpful. I have the metrics set up, and now I am putting together a report. I am a bit confused about the impact of using dates of ticket creation v...
-
Leigh Cohen commented,
Is it possible to add a hyperlink at the bottom of a signature? I would like to add a link/URL to our list of upcoming webinars.
-
Leigh Cohen commented,
I am having this same issue. I have a ticket open and somebody is working on it. If Jason is still monitoring this, I'd be curious to know if and how he resolved this. Thank you!
-
Leigh Cohen commented,
I would like to automate sending an NPS survey everyday. Each day the survey will go out to 30 different customers - the list would be randomized. I would like to import the CSV files since all of ...