Leigh Cohen commented,
Any updates on this? I am trying to export a list of tickets for a particular organization and the subject line is not adequate to understand the issue. If it is not possible to export the descript...
Leigh Cohen commented,
Would love this feature. I keep looking for it, thinking I just can't find it!
Leigh Cohen commented,
Is it possible to add a hyperlink at the bottom of a signature? I would like to add a link/URL to our list of upcoming webinars.
Leigh Cohen commented,
I am having this same issue. I have a ticket open and somebody is working on it. If Jason is still monitoring this, I'd be curious to know if and how he resolved this. Thank you!
Leigh Cohen commented,
Thanks, Rebecca! Yes, using the Ticket Via filtered by Ticket ID shows that the phone tickets are created by API. I knew this already, however. In this case, the Ticket Event Via seems to work best...
Leigh Cohen commented,
Thank you, Rebecca! I have found that "Ticket Event Via" is the only way to see the ticket creation via Phone API. Using "Ticket via" has not given me this specific channel. The...
Leigh Cohen commented,
I am trying to break down the channels to find the number of tickets created by different channels/month. I am using the "Ticket Event Via" and I get a breakdown of channels but then the ...
Leigh Cohen commented,
This answers part of my question - how to view tickets on which I am not assigned but on which I am cc'd. My question has to do with the email that is sent - our agents are not receiving emails for...
Leigh Cohen commented,
I would like to automate sending an NPS survey everyday. Each day the survey will go out to 30 different customers - the list would be randomized. I would like to import the CSV files since all of ...
Leigh Cohen commented,
I have a "Submit a Request Form" prepared and ready to go. I know that I can send the link to users. Is it possible to have a link to it from the Knowledge Base home page?