Sam Donovan
Operations Manager for Anaqua Zendesk
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Total activity36
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Last activity
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Activity overview
Latest activity by Sam Donovan-
Sam Donovan commented,
+1 We need this to accurately report our backlog using custom fields
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Sam Donovan commented,
Hi Eugene Orman, This is disappointing to hear, some of our clients have become accustomed receiving clickable links in Excels reports as Insights & GoodData provided this functionality without a p...
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Sam Donovan commented,
Hello Team - Is there an update to this?
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Sam Donovan commented,
Where are we on this? Clickable links in exported Excel Reports would solve our pains. We already have clickable available on the dashboard but some of our clients prefer scheduled reports.
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Sam Donovan commented,
Sophie, this is great and saved us from an issue we were facing when transitioning from an older to a newer theme post-upgrade. Thank you! --Sam
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Sam Donovan commented,
This is one of my all-time favorite zendesk articles. It helps in terms of clarity with SLA definitions. I just wanted to point out a typo under the Full Resolution image. "First Resoltion" instead...
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Sam Donovan commented,
Hello Zendesk Team, Anaqua would also like this capability. We've been having our agents use "CC:me" but, as we are using views with the QuickiePlus app, we would like to add CC views into our envi...
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Sam Donovan commented,
Hi Zendesk Team - We would also like this metric added. Thanks, Sam
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Sam Donovan commented,
I would also like to add that our team would like the functionality for end users to add documents (not just images) to Community posts. Thanks! Sam