Marshall White
Zendesk Administrator at Benevity
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Total activity58
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Last activity
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Activity overview
Latest activity by Marshall White-
Marshall White created a post,
[Explore Feedback] Administrator Access To All Dashboards
Currently as an administrator I am only able to access dashboards that have been shared with me. This makes managing our Explore account difficult. If another user needs access to a dashboard, the ...
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Marshall White commented,
Since the Team plan doesn't include conditional fields, it might be worth looking into https://www.zendesk.com/apps/support/cloudset-conditionality
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Marshall White commented,
Hi Nicole, We leverage a single Help Center to support a number of different companies who use our software. Sometimes those companies have help content specific to them, so historically we restric...
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Marshall White commented,
I'm curious why there is a limit of 200 user segments, and if there would be any way to increase that limit.
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Marshall White commented,
Our primary sorting mechanism is brand. This property is usually set based on the support email address, but we also use triggers for cases where someone messaged the wrong email address. After tha...
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Marshall White commented,
According to Using the Reporting Overview, the data syncs hourly
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Marshall White commented,
There are two week types in reporting. Week (Mon-Sun) is described as EU weeks and I believe should match ISO-8601. By that metric I'm seeing this week as week 16. There is also a Week (Sun-Sat) op...