
Erin Willis
Hey, folks! 👋 I'm the Zendesk administrator over at Cratejoy, the one stop shop for all things subscription box. We support subscription box owners and their customers via ticket support and live chat.
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Last activity
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Activity overview
Latest activity by Erin Willis-
Erin Willis commented,
@Jeremy I *think* you should be able to set the trigger to skip tickets where the Requester:Role is not Agent/Admin. That way it would only fire if the ticket was created by the end user and not y...
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Erin Willis commented,
All good, William! Thanks for updating  😄
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Erin Willis commented,
For the How attributes, I have the Day of Week (Mon-Sun) (Ticket Created) but I do not see any attribute for Created at Hour. Is that a custom attribute?  *Edit: I think it might actually be call...