Erin Willis

Hey, folks! 👋 I'm the Zendesk administrator over at Cratejoy, the one stop shop for all things subscription box. We support subscription box owners and their customers via ticket support and live chat.

Total activity 8
Last activity May 25, 2017 20:18
Member since February 14, 2017 22:40

Following 0 users
Followed by 1 user
Votes 0
Subscriptions 3

Activity overview

Latest activity by Erin Willis

Erin Willis commented, May 24, 2017 18:58
@Jeremy I *think* you should be able to set the trigger to skip tickets where the Requester:Role is not Agent/Admin. That way it would only fire if the ticket was created by the end user and not y...
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- Erin Willis
- Edited May 25, 2017 20:18
- 1 vote
Erin Willis commented, February 28, 2017 22:11
All good, William! Thanks for updating 😄
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- Erin Willis
- Created February 28, 2017 22:11
- 0 votes
Erin Willis commented, February 28, 2017 14:54
Amy! Thank you so much. I was thinking it might be a filter but didn't know for sure. You rock! Erin
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- Erin Willis
- Created February 28, 2017 14:54
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Erin Willis created a post, February 28, 2017 00:55
Ticket Timer App + Insights
1. Community
2. Support - Insights and Reporting Q&A
Hi, all I've added the time tracker app to our instance and I've built all the recommended metrics and reports. One thing I'm needing to build is a report of ticket ID's that took longer than x a...
- Erin Willis
- Edited February 28, 2017 00:56
- 2 followers
- 2 comments
- 1 vote
Erin Willis commented, February 14, 2017 22:40
For the How attributes, I have the Day of Week (Mon-Sun) (Ticket Created) but I do not see any attribute for Created at Hour. Is that a custom attribute? *Edit: I think it might actually be call...
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- Erin Willis
- Edited February 14, 2017 22:43
- 0 votes