Wesley Shi

Total activity 21
Last activity September 24, 2019 16:05
Member since December 30, 2016 16:27

Following 0 users
Followed by 0 users
Votes 1
Subscriptions 16

Activity overview

Latest activity by Wesley Shi

Wesley Shi commented, September 19, 2019 18:24
@Vincent - What is the latest ETA for light agent support for Zendesk Explore?
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- Wesley Shi
- Created September 19, 2019 18:24
- 0 votes
Wesley Shi commented, February 28, 2019 14:35
Thanks for the update, Andrew. This will be a great feature for Zendesk Explore! Please let us know if you get a more definitive ETA for this improvement.
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- Wesley Shi
- Created February 28, 2019 14:35
- 0 votes
Wesley Shi commented, February 28, 2019 14:23
We use light agent roles for Zendesk users who do not need to make public comments but need more access than end-users. Many of these light agents need to view reporting information that Explore c...
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- Wesley Shi
- Created February 28, 2019 14:23
- 3 votes
Wesley Shi created a post, February 15, 2018 22:04
Will Zendesk Connect/Outbound integrate with Zendesk Support?
Answered
1. Community
2. Connect - Troubleshooting and Q&A
We are looking for a seamless integration for outbound email to serve as a notification tool of important information to the list of Zendesk support users. Zendesk Connect/Outbound sound like idea...
- Wesley Shi
- Created February 15, 2018 22:04
- 3 followers
- 2 comments
- 1 vote

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