Wesley Shi

1. Community
2. Feedback on Explore
3. Scheduled Delivery of Explore Dashboards

This would be a useful feature. Is it on the roadmap yet?

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• Wesley Shi
• Created July 13, 2020 12:42
• 1 vote

1. Support
2. ...
3. Tickets
4. Creating conditional ticket fields in Zendesk Support (Professional add-on and Enterprise)

Heather Rommel Sergio Castro I would also like to see support for Multi-Select fields in the conditions.  Please let us know if this is on the roadmap.

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• Wesley Shi
• Created March 06, 2020 16:52
• 1 vote

1. Community
2. Feedback on Explore
3. Light Agent Access to Zendesk Explore Reports

@Vincent - What is the latest ETA for light agent support for Zendesk Explore?

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• Wesley Shi
• Created September 19, 2019 18:24
• 0 votes

1. Community
2. Feedback on Explore
3. Light Agent Access to Zendesk Explore Reports

Thanks for the update, Andrew.  This will be a great feature for Zendesk Explore!  Please let us know if you get a more definitive ETA for this improvement. 

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• Wesley Shi
• Created February 28, 2019 14:35
• 0 votes

1. Community
2. Feedback on Explore
3. Light Agents access to Explore

We use light agent roles for Zendesk users who do not need to make public comments but need more access than end-users.  Many of these light agents need to view reporting information that Explore c...

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• Wesley Shi
• Created February 28, 2019 14:23
• 3 votes