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Rich Shupe

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Activity overview

Latest activity by Rich Shupe
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    Rich Shupe commented,

    Editing tags... there are many reasons. I can't speak definitively yet, because we're still evaluating the replacement software we'll be moving to, but I'm not sure if many/any others have this lim...

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    Rich Shupe commented,

    This is frustratingly convoluted and difficult. What's wrong with direct access to a date option? This particular recipe shows counts. How can one get a list of the tickets updated? (Because of Zen...

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    Rich Shupe commented,

    This is critical to us as a Zendesk customer.

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    Rich Shupe commented,

    That's extremely disappointing. It's essentially the third-most fundamental user text interaction after typing and sending, and a basic part of virtually every app that uses text, other than SMS. I...

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    Rich Shupe commented,

    Before I explore switching to another tool to manage tickets in our Support department, I want to be sure that I'm not wrong about this. Can someone please tell me how to enable, or confirm that it...