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Adar Earon

  • Total activity 51
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Activity overview

Latest activity by Adar Earon
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    Adar Earon commented,

    Thanks -I am aware of it. However, I would like that the order in the help center to be different than the order that appears in the setting.  I wondering if this can be done by using custom JS

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    Adar Earon created a post,

    Tickets forms order in help center.

    I would like ticket forms to appear in different order to the end users then the agents. Is there a way to control it in setting or by using JS?

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    Adar Earon created a post,

    Welcome email to new user

    1. We use Salesforace App to update Zendesk with new org and users. Is there a way ,for automatically send an email to the new user  with interactions on how to set up the password and log in?  2. ...

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    Adar Earon created a post,

    "set password " email to end user

    Answered

    Hi I have "set password" to end user checked as we need to be able to setup password to our users from time to time. I notice that the email that the user receive does not include the password - ca...

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    Adar Earon created a post,

    Public comments per ticket headline

    Answered

    Hi  I am looking for way to get the average  for comments made by agents only. Any ides how can I filter it ? 

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    Adar Earon commented,

    Thanks Kristof  Can I ask you how can a suspended  ticket can be recover   automatically? 

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    Adar Earon commented,

    Hi   I put it to test and it does not work as I expects.  First, I needed to add status < pending . Otherwise it also checking on solved tickets that are still opened However ,I need to be able t...

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    Adar Earon commented,

    Thanks Kristof  So what is happening if you receive an email from a non-registered user ? Will it open a ticket ?  

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    Adar Earon created a post,

    Semi Closed Zendesk

    Answered

    In the help-canter , I want to control who can log-in and submit a ticket.  however , i want every email which we  received  to the zendesk support email address to open a ticket. Can the 2 option...

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    Adar Earon commented,

    Thanks !