
Matt Tattersall
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Activity overview
Latest activity by Matt Tattersall-
Matt Tattersall commented,
Great thanks! -Matt
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Matt Tattersall commented,
Hi Nils, I don't see the One Touch Resolution or First Touch Resolution calculation. It looks like it is the First Reply Time Calculation only, am I missing it in there? -Matt
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Matt Tattersall created a post,
One Touch Resolution Calculation
Hi, I'm wondering how the one touch resolution is calculated. Obviously a phone call that has a ticket logged and solved in the same instance is counted, but is anything else? We have a lot of em...