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Andrew Laidler

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Activity overview

Latest activity by Andrew Laidler
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    Andrew Laidler created a post,

    Agent to Agent Chat History for Admins Only

    Not planned

    Hi! I know this isn't possible at the moment but would like to suggest something for in the future. A History of private chats between other agents which only admins can view. Our selling agents do...

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    Andrew Laidler created a post,

    CSV Reports - Extra Column - Where chat was started?

    Answered

    Hi! There is nothing on the reports that let's you generate a report for the page the customer/visitor started the chat on. It would be beneficial to many users if you could imput this on the CSV r...

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    Andrew Laidler created a post,

    Past Chat - Access from History

    Answered

    Hi, I think it would save a lot of time if you gave all agents the option to click on past chats within history rather than searching manually.Example: where it says 2, you should be able to hover ...